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RocheDiabetes Care Platform Support

RocheDiabetes Care Platform Patient VIew

The power to personalise care

The RocheDiabetes Care Platform seamlessly connects you and people with diabetes, creating actionable insights to help deliver more efficient, personalised care.

Here to support you

Explore the answers to some common questions about how the RocheDiabetes Care Platform collects, stores and cares for patient data below.

For technical support and how to use the RocheDiabetes Care Platform please visit our dedicated support site.

Frequently Asked Questions

What are the system requirements for RocheDiabetes Care Platform?

How does mySugr® work with the RocheDiabetes Care Platform?

The RocheDiabetes Care Platform can capture patient data via the mySugr smartphone app.

To establish the connection between a RocheDiabetes Care Platform healthcare provider account and a patient mySugr account, the healthcare provider can send an email invitation to the patient with the healthcare provider account of the RocheDiabetes Care Platform.

How does the data upload work?

The RocheDiabetes Care Platform and Device Link software can also be used by your patients at home which enables remote patient monitoring when the patient elects to share their data with you.

The Accu-Chek Device Link software requires local installation and an open USB port for uploading data.