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Roche Diabetes Care has in place a zero tolerance policy for verbal abuse against its employees.   
If during any call our employees feel verbally threatened or abused they may terminate the call.

 

To direct you to the best contact, please choose one of the options below.

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Contact details for members of the public

If you are a member of the public, please visit one of our dedicated websites for contact details: Accu-Chek or mySugr.

 

Blood Glucose Monitoring for Patient Self-Monitoring

Before you go to the trouble of calling or emailing us, our online product support for Accu-Chek Instant and Accu-Chek FastClix could help you find a quick solution.

Call us

UK: 0800 701 000* or 020 3499 6159**
Ireland: 1 800 709 600* or 01 541 0379**

You can reach us from:
Monday to Friday 8am-6pm excluding bank holidays.

* Some mobile phone operators may charge or restrict access for calls to these numbers.
** Calls to these numbers are subject to a local call charge, depending on your mobile network provider.

To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Blood Glucose Monitoring in a Clinical Setting

Before you go to the trouble of calling or emailing us, you may also get Technical Services Support on Roche Dialog.

Call us

UK: 0808 100 1920 (Ext: 6336 - option 2, option 2)
Ireland: 1 800 409 564 (Ext: 6336 - option 2, option 2)

You can reach us from:
Monday to Friday 08:30 to 15:30 excluding bank holidays.

For Roche Diagnostics switchboard, please call +44 (0)1444 256 000

To improve the quality of our service, calls received or made by Roche Diagnostics Limited may be recorded.

Accu-Chek Combo insulin pump

Before you go to the trouble of calling or emailing us, our online product support could help you find a quick solution.

Call us

UK: 0800 731 2291* (option 2)
Ireland: 1 800 882 351* (option 2)

You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call +44 (0)1444 256019 (option 2)**

* Some mobile phone operators may charge or restrict access for calls to these numbers.
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that your patients take spare supplies with them.

To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Accu-Chek Insight insulin pump

Before you go to the trouble of calling or emailing us, our online product support could help you find a quick solution.

Call us

UK: 0800 731 2291* (option 2)
Ireland: 1 800 882 351* (option 2)

You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 2)**

* Some mobile phone operators may charge or restrict access for calls to these numbers.
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that your patients take spare supplies with them.

To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Accu-Chek Solo micropump

Before you go to the trouble of calling or emailing us, our online product support could help you find a quick solution.

Call us

UK: 0800 731 2291* (option 2)
Ireland: 1 800 882 351* (option 2)

You can reach us 24/7, 365 days
If you're a UK customer outside the UK, please call 0044 (0)1444 256019 (option 3)**

* Some mobile phone operators may charge or restrict access for calls to these numbers.
** This number is only for UK customers who are currently out of the country on a short term basis, please be aware that we cannot send replacement products abroad and advise that your patients take spare supplies with them.

To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

RocheDiabetes Care Platform

Please visit our dedicated support site for the RocheDiabetes Care Platform

Diabetes Data Dashboard

In order to help you in a successful way, please give us some details about your query.

mySugr app

Please visit our dedicated support site for the mySugr app

Accu-Chek insulin pump consumables or infusion sets

Call us

UK: 0800 731 2291* (option 1)
Ireland: 1 800 882 351* (option 1)

You can reach us from:
Monday to Friday 08:30 to 17:00 excluding bank holidays.

* Some mobile phone operators may charge or restrict access for calls to these numbers.

To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Accu-Chek blood glucose meters for Patient Self-Monitoring

Supplies for Accu-Chek Instant blood glucose meters can be requested online by healthcare organisations based in the UK or Ireland only.

Call us

UK: 0800 0407 221* (option 2) 
Ireland: 1 800 931 078*

You can reach us from: 
Monday to Friday 09:00 to 17:00 excluding bank holidays.

* Some mobile phone operators may charge or restrict access for calls to these numbers.

To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Blood Glucose Monitoring in a Clinical Setting

Before you go to the trouble of calling or emailing us, you may also get Customer Services Support on Roche Dialog.

Call us

UK: 0808 100 9998 (Ext: 7103)
Ireland: 1 800 509 586 (Ext: 7103)

You can reach us from:
Monday to Friday 08:30 to 15:30 excluding bank holidays.

For Roche Diagnostics switchboard, please call +44 (0)1444 256 000

To improve the quality of our service, calls received or made by Roche Diagnostics Limited may be recorded.

Product training or literature for Accu-Chek Instant meter

Before you go to the trouble of calling or emailing us, our online product support could help you find a quick solution.

Call us

UK: 0800 0407 221* (option 2)
Ireland: 1 800 931 078*

You can reach us from:
Monday to Friday 09:00 to 17:00 excluding bank holidays.

* Some mobile phone operators may charge or restrict access for calls to these numbers.

To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Product training or literature for Accu-Chek FastClix finger pricker

Before you go to the trouble of calling or emailing us, our online product support could help you find a quick solution.

Call us

UK: 0800 0407 221* (option 2)
Ireland: 1 800 931 078*

You can reach us from:
Monday to Friday 09:00 to 17:00 excluding bank holidays.

* Some mobile phone operators may charge or restrict access for calls to these numbers.

To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Product training or literature for mySugr app

Before you go to the trouble of calling or emailing us, our online product support could help you find a quick solution.

Call us

UK: 0800 0407 221* (option 2)
Ireland: 1 800 931 078*

You can reach us from:
Monday to Friday 09:00 to 17:00 excluding bank holidays.

* Some mobile phone operators may charge or restrict access for calls to these numbers.

To improve the quality of our service, calls received or made by Roche Diabetes Care Limited may be recorded.

Roche Diabetes Care representative

To request details of your local Roche Diabetes Care representative or to arrange a meeting please send us a message and we’ll do our best to get back to you within 1 working day.

Demo digital solutions

Request a demo of the RocheDiabetes Care Platform

Finance

In order to help you in a successful way, please give us some details about your query.

Supplies for Accu-Chek blood glucose monitoring

If you are a wholesaler, retailer or community pharmacist and wish to place an order for blood glucose meters, please complete the form below with your enquiry.

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