Skip to main content

RocheDiabetes Care Platform

Resources: 

Search for Solutions. Get Support.

Getting Started

Advanced Training Materials

FAQs

    The Accu-Chek Care platform adheres to the highest technical standards to ensure the security of your patient data.

    • All exposed endpoints use HTTPS with SSL/TSL
    • All personal data is encrypted in storage and in transit
    • Session and password management follows the Gigya Security Policy
    • The platform and application or HIPAA compliant.
    • No Java or Flash plug-ins are supported

    As stated in the terms and conditions of the Accu-Chek Care platform, Roche will act as a data processor for the healthcare organization (data controller). To ensure compliance, Roche created a Data Processing Agreement that stipulates how Roche  processes data on behalf of the data controller. The agreement includes the following:

    • Data is stored and processed in the USA via AWS.
    • An overview of personal and sensitive personal data processed
    • Technical and organizational measures taken to protect data, such as encryption, physical access controls, correction, restriction, and erasure of personal data as required by law
    • Contact information for the Data Protection Officer at Roche
    • Information about Roche’s sub-contracting agreement with Accenture for data hosting
    • Details regarding the supervisory power of the customer (data controller), such as rights to audit
    • Reporting in case of an incident
    • Roche is aware the platform may need to undergo a Data Privacy Impact Assessment. Please contact our customer support team at 1-800-628-3346 for assistance.

    The Accu-Chek Care platform is certified to the following standards:

    • EN 62366 (Application of usability engineering to medical device)
    • 93/42/EEC (Medical Devices Directive)
    • Registered with INFARMED

    The Accu-Chek Care platform also complies with the following quality standards:

    EN 1041, EN ISO 14971, EN ISO 15223 and EN 6230